There are several ways to obtain a Reasonable Modification request form:
Requests are reviewed to determine if the reasonable modification/accommodation provides use or access to OCTA’s transit services that the requestor otherwise would not have. OCTA’s focus is on accessibility, as distinct from convenience.
The DOT has prescribed four types of requests for modification/accommodation.
Requests may be declined if:
Here are some examples of accommodations that can be made for customers with disabilities:
Here are some examples of accommodations that will be denied:
To obtain more information about OCTA’s policies for reasonable modification/accommodation, including potential accommodations or declined requests, please visit OCTA.net. The Department of Transportation (DOT) rule revision can be viewed at http://www.fta.dot.gov/civilrights/12325.html.
Federal Transit Administration (FTA) – (202) 366-4043 Monday through Friday, 8:30 AM and 5:00 PM EDT, excluding Federal Holidays.
Department of Transportation (DOT) General Information – (855) 368-4200 Main Switchboard is available Monday through Friday (excluding Federal Holidays) 8:00 AM to 5:30 PM EDT (5:00 AM to 2:30 PM PDT)
U.S. Department of Transportation Federal Transit Administration, East Building 1200 New Jersey Ave., SE, Washington, DC 20590TTY: 1 (800) 877-8339Voice: 1 (866) 377-8642VCO: 1 (877) 877-6280 Website: www.transit.dot.gov
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