Protecting Your Rights:
The Orange County Transportation Authority (OCTA) operates all of its services, programs and activities without regard to race, color, national origin, age, sex, and disability in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes that he or she, or as a member of a specific group, has been subjected to discrimination, may file a signed Title VI complaint with OCTA. OCTA prohibits intimidation, coercion, or engagement in other discriminatory conduct against anyone because he or she has filed a complaint to secure rights protected by Title VI.
How Do I File a Title VI Complaint
If you believe you have been discriminated against, you may file a signed, written complaint within one hundred and eighty (180) days of the date of alleged discrimination. The complaint should include the following information:
- Your name, address and how to contact you (e.g. telephone number, e-mail address, etc.)
- How, when, where and why you believe you were discriminated against. Include the location, names and contact information of any witnesses.
Complaint Assistance: An OCTA Customer Relations representative will assist with writing a complaint if the complainant is unable to do so.
See below for complete complaint procedure and printable complaint form.
Title VI Complaint Procedure
Printable Title VI Form
The complaint may be filed in writing to OCTA directly to:
Maggie McJilton, Executive
Director
Human Resources & Organizational
Development
Orange County Transportation Authority
600 S. Main Street
P.O. Box 14184
Orange, CA 92863-1584
To file a complaint in person, please visit OCTA's Administrative offices at:
600 S. Main Street
Orange, CA 92863-1584
The complaint may also be filed with the Caltrans Regional Office or the Department of Transportation in Washington, D.C. To file a complaint or to receive additional information, please click on the corresponding state and/or federal agency link.
To request additional information regarding Title VI, you can email directly to titlevi-inquiries@octa.net
Or by telephone:
714-636-RIDE option 2
Hearing Impaired 636-HEAR (TDD)
Please click on the link provided to review OCTA’s FHWA Title VI Plan document.