* For TTY, call (866) 294-9572. You must identify OCTA was the agency about which you are calling.
Step 2: Once you have completed your report you will be asked to create a password. The Ethicspoint system will generate an identification code called a “Report Key”. Write them both down and keep them in a safe place. You will need them to follow-up on your report.
To provide for additional information and to inform you of the status of your report, we ask that you reconnect with ethicspoint system in 8 to 10 business days using any of the three channels. This time, click on (or ask the toll free operator to perform) “Follow-Up” and provide your Report Key and Password.
Step 3: Unless you have chosen to identify yourself, your report will remain anonymous. Reports will be reviewed by OCTA’s Internal Audit Department. A response to your report and/or follow-up questions will be posted to the Ethicspoint’s system within 5 to 8 business days. OCTA’s Internal Audit Department will review, investigate and respond to all reports in a timely manner.
Further, in order to ensure proper and timely action on all reports, the Internal Audit Department will prepare quarterly reports of Fraud Hotline Activity to the Finance and Administration Committee of OCTA’s Board of Directors. These reports will reflect the nature of complaints received and that status of disposition of these reports but will not include any information that could compromise the anonymity of reporters.
Other Useful Numbers
- For bus pass sales information, to report bus passby, compliments or complaints call Customer Relations at 714 636-7433 or email customers@OCTA.net.
- To report unsafe conditions, email HealthandSafety@octa.net.
- To contact Internal Audit, call 714 560-5468.
- For TTY, call 866 294-9572. You must identify OCTA was the agency about which you are calling.
- For labor and employee relations/EEO office, contact 714 560-5852.