Motorist Services - Freeway Service Patrol

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  • Freeway Service Patrol

  • Your friend on the freeways

    Orange County freeways can be stressful in the best of times, but add traffic and a mechanical problem and you could be in dire need of assistance–and a friendly face. Which is where the Freeway Service Patrol (FSP) steps in. We’re a special team of tow trucks that travel Orange County’s freeways during peak commuting hours to help motorists with disabled vehicles. Our job is to keep the freeways moving and reduce congestion by quickly removing disabled vehicles.

    Best of all, FSP services are free to motorists. From a jump start to a gallon of gas, or simply changing a flat tire, our trucks and drivers help people get back on the road. They'll even help take vehicles to a safe location off the freeway without charge.

    The FSP program began in 1992 in cooperation with the California Department of Transportation (Caltrans) and the California Highway Patrol (CHP). The Orange County Transportation Authority manages the program and the CHP provides dispatch, oversees operation of the contracted tow companies, and provides field services whenever law enforcement is required.

    If you have any questions or comments, please contact Motorist Services at MotoristServices@octa.net

    To complete the Freeway Service Patrol customer survey, please visit www.fspoc.net

  • FSP Does not Operate During the Following Holidays:

    • New Year’s
    • Memorial Day
    • Independence Day
    • Labor Day
    • Veteran’s Day
    • Thanksgiving and Day After Thanksgiving
    • Last Week of December for Holiday Break
    • New Year’s Day

    Monday through Friday:

    • 6:00 a.m. to 10:00 a.m.
    • 3:00 p.m. to 7:00 p.m.
    • 10:30 a.m. to 2:30 p.m. (major congested interchanges and adjacent freeways)

    Saturday and Sunday

    • 10:30 am to 7:00 pm
    • SR-91 East End, to Green River Drive;
    • SR-22, SR-57, I-5 Interchanges
    • I-5 South-End, to Christianitos Road

    Download Map - Available Time of Services

    It is always good to know what to do while waiting for help to arrive. Here are some safety basics recommended by the California Highway Patrol:

    1. If you can, move your vehicle onto the right shoulder out of traffic lanes.
    2. If involved in a traffic collision, move your vehicle to a safe location if possible before exchanging insurance information.
    3. Stay inside your vehicle with your seat belt on until help arrives. If you must exit the vehicle, stay as far away from the roadway as possible.
    4. Use added caution in bad weather since a passing motorist could lose control of their vehicle

    The FSP and its Operators receive compliments every day. “Thank you so much for taking the time to leave us your feedback - it's much appreciated!"

    • The tow truck Operator was extremely helpful and fixed my flat tire very quickly after arriving. He made sure that I was safe by having me stand away from the road and he was also very friendly. In addition to changing my tire, he also added additional air to my spare tire to ensure I would safely be able to drive. I offered him a tip but he did not accept it. I wasn't aware of this service before the driver showed up but it is a truly wonderful and helpful service for California drivers.

    • The Operator was an angel sent by God to help me at the exact time that I needed help. Thank you.

    • The FSP driver was very kind. I thought my front tire was flat and was not noticeable off the freeway so the driver followed me to a safe place off Jeffery. He then was able to see that it was my back tire that needed changing. He changed it without hesitation. I was extremely impressed by the response time. A CHP officer showed up and another driver.

    • Our operator was fantastic, professional, and courteous. The Right front tire blew out in the southbound I-5 South carpool Lane at 12:35 in the afternoon, call AAA, AAA stated it will take an hour, 12:45 the FSP operator showed up. 10 minutes later the traffic was stopped and we were safely escorted to the right shoulder of the road where the operator changed our tire and we continued upon our way. I am so thankful for this service that I never knew existed.

    • I really appreciate the service the Operator provided to me today. I was stuck in the most outter lane with a flat tire and without the FSP service, it would have been a very hazardous and unsafe for me to change lanes to a safe place. Big kuddos to FSP and to the Operator.

    • The Operator was a rockstar! Professional, courteous, competent and efficient!

    • The Operator was incredible! I was panicked on the side of the freeway after my tire went flat during Friday rush hour and within 5 minutes he appeared and was there to help me. I had never heard of FSP and was on hold with AAA at the time, they were very backed up. The Operator was kind, generous, and kept me calm. I am so grateful that this service exists and for employees like Jason. He saved the day and I loved his energy! Thank you so much!

    • The Operator was polite, very knowledgeable and so perfect for the job he’s doing by showing genuine concern for safety and a willingness to help. He gets 10 stars (or better yet!!) :)

    Frequently asked questions

    Because there are always questions, here are some answers to the basic questions we hear the most.

    • What services can the Orange County FSP provide?
    • If your vehicle stops running, the FSP can help by:

      • Offering you a gallon of gas if you ran out
      • Jump start your dead battery
      • Refill your radiator and make minor hose repairs
      • Change a flat tire 
    • What if the FSP can’t get my vehicle running?

      It will be towed from the freeway free of charge to a pre-designated on-street location.

    • If my vehicle is towed to one of these locations, will the FSP help me get to a phone?

      Yes. The FSP will take you to the nearest phone so you can notify a friend, relative or auto club.

    • How will I recognize the FSP?
    • All FSP tow trucks are white with the FSP logo on the doors. Drivers wear blue uniforms and bright yellow-green safety vests with the FSP logo.

    • Are Orange County FSP drivers certified?
    • Yes. Drivers receive their certification only after completing a CHP training program.

    • Can the FSP tow me to a private repair facility?
    • No. FSP only tows vehicles to locations identified by the CHP. The FSP is not permitted to recommend other tow companies or repair facilities.

    • Which freeways do the Orange County FSP patrol?

      Check the map for FSP coverage.

    Click here for Fact Sheet

    Hours

    FSP Does not Operate During the Following Holidays:

    • New Year’s
    • Memorial Day
    • Independence Day
    • Labor Day
    • Veteran’s Day
    • Thanksgiving and Day After Thanksgiving
    • Last Week of December for Holiday Break
    • New Year’s Day

    Monday through Friday:

    • 6:00 a.m. to 10:00 a.m.
    • 3:00 p.m. to 7:00 p.m.
    • 10:30 a.m. to 2:30 p.m. (major congested interchanges and adjacent freeways)

    Saturday and Sunday

    • 10:30 am to 7:00 pm
    • SR-91 East End, to Green River Drive;
    • SR-22, SR-57, I-5 Interchanges
    • I-5 South-End, to Christianitos Road
    Service Area

    Download Map - Available Time of Services

    Safety Tips

    It is always good to know what to do while waiting for help to arrive. Here are some safety basics recommended by the California Highway Patrol:

    1. If you can, move your vehicle onto the right shoulder out of traffic lanes.
    2. If involved in a traffic collision, move your vehicle to a safe location if possible before exchanging insurance information.
    3. Stay inside your vehicle with your seat belt on until help arrives. If you must exit the vehicle, stay as far away from the roadway as possible.
    4. Use added caution in bad weather since a passing motorist could lose control of their vehicle
    Customer Comments

    The FSP and its Operators receive compliments every day. “Thank you so much for taking the time to leave us your feedback - it's much appreciated!"

    • The tow truck Operator was extremely helpful and fixed my flat tire very quickly after arriving. He made sure that I was safe by having me stand away from the road and he was also very friendly. In addition to changing my tire, he also added additional air to my spare tire to ensure I would safely be able to drive. I offered him a tip but he did not accept it. I wasn't aware of this service before the driver showed up but it is a truly wonderful and helpful service for California drivers.

    • The Operator was an angel sent by God to help me at the exact time that I needed help. Thank you.

    • The FSP driver was very kind. I thought my front tire was flat and was not noticeable off the freeway so the driver followed me to a safe place off Jeffery. He then was able to see that it was my back tire that needed changing. He changed it without hesitation. I was extremely impressed by the response time. A CHP officer showed up and another driver.

    • Our operator was fantastic, professional, and courteous. The Right front tire blew out in the southbound I-5 South carpool Lane at 12:35 in the afternoon, call AAA, AAA stated it will take an hour, 12:45 the FSP operator showed up. 10 minutes later the traffic was stopped and we were safely escorted to the right shoulder of the road where the operator changed our tire and we continued upon our way. I am so thankful for this service that I never knew existed.

    • I really appreciate the service the Operator provided to me today. I was stuck in the most outter lane with a flat tire and without the FSP service, it would have been a very hazardous and unsafe for me to change lanes to a safe place. Big kuddos to FSP and to the Operator.

    • The Operator was a rockstar! Professional, courteous, competent and efficient!

    • The Operator was incredible! I was panicked on the side of the freeway after my tire went flat during Friday rush hour and within 5 minutes he appeared and was there to help me. I had never heard of FSP and was on hold with AAA at the time, they were very backed up. The Operator was kind, generous, and kept me calm. I am so grateful that this service exists and for employees like Jason. He saved the day and I loved his energy! Thank you so much!

    • The Operator was polite, very knowledgeable and so perfect for the job he’s doing by showing genuine concern for safety and a willingness to help. He gets 10 stars (or better yet!!) :)

    FAQ

    Frequently asked questions

    Because there are always questions, here are some answers to the basic questions we hear the most.

    • What services can the Orange County FSP provide?
    • If your vehicle stops running, the FSP can help by:

      • Offering you a gallon of gas if you ran out
      • Jump start your dead battery
      • Refill your radiator and make minor hose repairs
      • Change a flat tire 
    • What if the FSP can’t get my vehicle running?

      It will be towed from the freeway free of charge to a pre-designated on-street location.

    • If my vehicle is towed to one of these locations, will the FSP help me get to a phone?

      Yes. The FSP will take you to the nearest phone so you can notify a friend, relative or auto club.

    • How will I recognize the FSP?
    • All FSP tow trucks are white with the FSP logo on the doors. Drivers wear blue uniforms and bright yellow-green safety vests with the FSP logo.

    • Are Orange County FSP drivers certified?
    • Yes. Drivers receive their certification only after completing a CHP training program.

    • Can the FSP tow me to a private repair facility?
    • No. FSP only tows vehicles to locations identified by the CHP. The FSP is not permitted to recommend other tow companies or repair facilities.

    • Which freeways do the Orange County FSP patrol?

      Check the map for FSP coverage.

    Click here for Fact Sheet

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